Intro – Sales Return #

A Sales return is similar to credit note. It is a document issued by a seller to a customer that reduces the amount the customer owes. But sales return is designed to handle a return of inventory goods and put it back to stocks.

• Sales return does not have the “Delayed” option so that it cannot be included into invoice.
• Sales return create a transaction journal, update inventory and reduce the customer’s balance.
• Refunds feature included.

Create a Sales Return #

• Go to Sales on the left sidebar, and select Sales Returns
• Click Add New button in the top right corner.
• On the new page, fill in the following fields
  • Return number is an auto generated number.
  • Customer: Select the customer for this return.
  • Date: default is today.
  • Draft: Select this option to save the sales return as a draft.
  • Return Reason: Choose a reason for this return from the list. You may add a new reason if needed.
  • Site Location: Select the site where the transaction occurred.
  • Select Invoice or Receipt: A credit note should refer to the customer’s invoice or receipt. A list of invoices and receipts will be provided once you select a customer. The details of the selected invoice or receipt will be automatically filled in to help you complete the sales returns quickly.

• • Detail tab
    • Items table
      • Click “Add Row” button to add new detail line or click “Open Dialog” button to add quote detail line in the dialog.
      • Item. Select an item from the dropdown list. If the item is missing or not found, you need to create new item in Items -> Items app.
      • Description. Automatically filled when you select an item. You can edit it as needed. Maximum characters: 4096.
      • Quantity: Enter quantity.
      • Uom: Default unit of measure is Ea (each).
      • Rate: Rate or unit price is automatically filled when you select an item.
      • Amount: Equal to quantity multiplied by the rate. You can edit the amount, and the rate will be recalculated.
      • Taxable: Select this option if the item is taxable.

• • • Discount: A discount can be applied either by percentage or by amount.
    • Tax Code: Select a tax code from the predefined codes. These must be set up under Tax → Tax Code.
    • Tax Rate: Auto-filled when tax code is selected.  Tax rate field is editable, and system use it to calculate the excluded tax.
    • Excluded Tax: This is a calculated field and cannot be edited.

• • Refund tab
    • Is Refunded: Select this option if you issue a payment to a customer as a refund.
    • Payee: Specify payee’s name.
    • Cash/Bank Account:  Select which account to use for payment.
    • Payment Method: Required field.
    • Reference No: optional.

• • Account tab
    • Post with income breakdown by item: Select this option if you want to have detail of income and cost breakdown by product item in transaction journal.
    • AR Account: Credit note reduces the amount customer owe the company.
    • Sales Allowance Account: This account is used to record reductions in the selling price of goods or services after the sale has been made. It is a contra-revenue account, meaning it offsets total sales revenue rather than increasing expenses.

• • Sales tab
    • Sales rep. Auto-filled when you select customer or invoice.
    • Deduct Commission. Select this option if the sales return reduces sales rep’s commission.

• • Address tab
    • Address: Auto-filled when you select customer or invoice.

• • Memo tab
    • Customer Message: Select message from the list. You may add a new message if needed.
    • Memo: Up to 1000 characters.
• Click Save